Plant identification not accurate?
Use natural light, fill the frame, and try multiple angles (leaf, stem, flower). Clean your camera lens. See Photo tips.
Support
We’re here to help you get the most out of PlantFocus. Reach us anytime using the options below.
We're here to help you
If you have questions, encounter issues, or need assistance, contact us via email or phone. You can also use the form below.
Phone
Mailing Address
Suur-Sõjamäe tn 25a,
Lasnamäe linnaosa, Tallinn
Quick troubleshooting
Try these steps first—most issues are resolved with the following tips.
App seems slow?
Close other apps to free memory. Ensure you have storage space available. Restart the app or your device.
Permissions denied?
Enable Camera and Photos/Gallery permissions in your device settings. You can still use other features without these permissions.
Offline issues?
After the first scan, core models cache locally. If identification fails offline, try again once online to refresh the cache.
Frequently asked questions
For more, see the full FAQ section.
How do I identify a plant?
Open the app and use your camera or upload a photo from your gallery. PlantFocus analyzes the image and provides identification and health status.
Is my data private?
Yes. All analyses and interactions are stored locally on your device. We do not collect, share, or sell your information. See our Privacy Policy.
How do I contact support?
Email us at [email protected] or call +372 5886 6628.